Refund policy

Return and Refund Policy

We want you to be happy with your SoliSpine purchase.

Returns:

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Refunds:

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the issue.

Non-Returnable Items:

For hygiene and safety reasons, used items may not be eligible for return unless they are defective.

Return Shipping:

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us:

For return requests or questions, contact us at:

Email: support@solispine.com
Phone: +44 7367 064847